Thank you for choosing The Hair Feen. We take great pride in offering thoughtfully curated, premium-quality hair extensions and are committed to providing an exceptional customer experience.

Each order undergoes a thorough quality inspection before shipment to ensure it meets our high standards. Before completing your purchase, we kindly ask that you carefully review our Refund & Return Policy in its entirety. 

REFUND/RETURN POLICY 

We proudly stand behind the quality of our products and are pleased to offer refunds on eligible purchases requested within 48 hours (2 days) of confirmed delivery. At this time, we do not offer exchanges.

Approved refunds are subject to a 10% restocking fee to cover non-refundable payment processing and administrative costs. Refund requests submitted after the 48-hour window will not be eligible for consideration.

To qualify for a refund, your return must meet the following conditions: 

• Unworn and unused
• Texture remains completely intact
• Original tags remain attached
• Returned in its original packaging
• Bundle seal remains unbroken

To initiate a return, please provide:

• Full name
• Order number
• Clear photographs of the product and original packaging
• Proof of purchase
• Brief description of the reason for your request

Clear photographs of both the product and its original packaging are required for all refund requests. Failure to provide sufficient documentation may result in your request being denied.

• RETURN SHIPPING COSTS
  

Customers are responsible for all return shipping costs unless the return is the result of an error on our part or a confirmed product defect. We recommend using a trackable shipping service, as The Hair Feen is not responsible for returns lost or damaged during transit.

• Chargebacks & Fraud Prevention

The Hair Feen is committed to resolving any concerns promptly and fairly. If you experience an issue with your order, we kindly ask that you contact us before initiating a chargeback with your financial institution.

For legitimate transactions, we reserve the right to provide order records, shipment tracking, delivery confirmation, and customer correspondence to the issuing bank when responding to disputed charges.

By placing an order, you confirm that you are the authorized cardholder and that all information provided during checkout is accurate. Fraudulent disputes or chargebacks may result in refusal of future service and, where permitted by law, additional legal action.

POLICY CHANGES

The Hair Feen reserves the right to update or modify this policy at any time without prior notice. The most current version will always be available on our website.

If you have any questions regarding this policy, please don't hesitate to contact us at  info@thehairfeen.com. We're always happy to assist you.