At The Hair Feen, we are committed to providing a seamless and elevated shopping experience from checkout to delivery. Please take a moment to review our Shipping Policy to better understand our processing, shipping, and delivery procedures.

• ORDER PROCESSING

Signature Textures & The Color Edit 

Please allow 2–5 business days for processing. Each order is carefully inspected, prepared, and packaged to ensure it meets The Hair Feen's quality standards before leaving our facility.

Once shipped, delivery typically takes an additional 2–3 business days, depending on your location. These are estimated delivery timeframes, and many orders arrive sooner.

Raw Hair

Please allow 7–14 business days for your Raw Indian Hair order to be carefully prepared, inspected, and shipped. Because every bundle is individually selected and quality inspected, processing times may vary depending on inventory availability and our sourcing process.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing begins immediately after your order is placed. Because your order is actively being prepared, you may not receive updates during the processing period.

Orders may take the full stated processing time; however, they may also ship sooner. We appreciate your patience and understanding as we prepare your order with care.

• SHIPPING IN STOCK ITEMS 

All in-stock items are processed within 1–3 business days and shipped via UPS or USPS with signature confirmation and insurance for added protection.

• INTERNATIONAL SHIPPING

International orders are shipped via FedEx or UPS. Delivery typically takes up to 10 business days, depending on the destination and customs processing. Delivery times may vary due to customs clearance.

• SHIPPING RESTRICTIONS & ADRESS VERIFICATION

We do not ship to P.O. Boxes. Please provide a valid home or business address for delivery.

Your shipping address must match your billing address. Orders with mismatched addresses may be canceled or may require additional identification for verification.

• DELIVERY & SIGNATURE REQUIREMENT

All shipments require a signature upon delivery. If the recipient is unavailable, the carrier may attempt re-delivery or hold the package for pick-up. Please ensure that someone is available to sign at the delivery address.

We are not responsible for delays or issues resulting from the recipient being unavailable to sign for the package.

• ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email or through your account. You can use this number to track your shipment and estimate its delivery date. Please note that it may take up to 24 hours for tracking information to update.

If you do not see your tracking number in your inbox, please check your spam or junk folder. If you haven’t received a tracking number within three days of placing your order, please contact us at info@thehairfeen.com for assistance.

• ORDER TRACKING & OFFLINE PAYMENTS

For clients using approved offline payment methods including Zelle, bank deposits, and other authorized payment options; orders are eligible for same-day shipping once payment has been successfully received and verified. These orders bypass our standard processing timeframe, allowing for expedited fulfillment.

Orders are shipped via UPS or USPS and include signature confirmation and insurance for added security and peace of mind.

Orders will not be processed or reserved until payment has been received in full.

• INTERNATIONAL DUTIES  & TAXES 

Customers are responsible for any applicable import duties, taxes, or customs fees on international orders. These charges are determined by the destination country and are not included in the purchase price or shipping cost.

• WEATHER & CARRIER DELAYS

Delivery estimates are provided by the shipping carrier and are not guaranteed. Severe weather, holidays, carrier disruptions, or other unforeseen circumstances may affect delivery times. We appreciate your patience should these situations arise.

• PACKAGE MARKED AS DELIVERED

Once a shipment is marked as delivered by the carrier, The Hair Feen is not responsible for lost or stolen packages. If you believe your package was delivered incorrectly, please contact the shipping carrier directly to file a claim.

• ADDRESS ACCURACY & CHANGES

Please ensure that the shipping address entered at checkout is accurate and complete. The Hair Feen is not responsible for delays, delivery issues, or lost packages resulting from incorrect or incomplete address information.

If you need to update your shipping address after placing an order, please contact our customer support team immediately.

Address change requests must be submitted within 12 hours of purchase. A $5 address modification fee will apply to requests received after this timeframe, provided the order has not yet shipped.

• REFUSED & RETURNED SHIPMENTS

Refusing a delivery does not qualify as an authorized return. Any refused shipments will incur a restocking fee, and original shipping costs are non-refundable.

The Hair Feen is not responsible for lost, misplaced, or incorrectly delivered shipments resulting from customer errors, including incorrect or incomplete shipping information provided at checkout.

f a shipment is returned due to an incorrect address, refusal of delivery, or failure to receive the package, the customer will be responsible for any additional shipping charges and a $50 return processing fee. Once the item has been received and inspected, store credit will be issued in the form of an electronic gift card.

• POLICY UPDATES & AGREEMENTS 

The Hair Feen reserves the right to update or modify this policy at any time without prior notice. Please refer to our website for the most current version.

By completing your purchase, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

For any questions, contact info@thehairfeen.com.